FCS Gateway&Voice

FCS was founded in 1982. The company is a leading provider of hotel business solutions and has offices in more than 16 countries around the world. With nearly thirty years of experience, FCS has developed integrated solutions for more than 5,000 hotels with more than 8,000 installations in 32 countries. FCS is a partner chosen by large hotels operating around the world.

FCS Gateway

A complete gateway solution for providing guest data, call accounting, billing and a wide range of interface hub capabilities with all major PMS and PABX systems in the market.

Features

• Hosted billing functionalities for all kinds of services including call billing, mini-bar posting, F&B, videos, Internet, bundle billing, etc. 
• Supports other 3rd party systems for seamless integration for billing to the PMS
• Remote access for action anytime, anywhere
  
  

FCS Voice

Turn dissatisfied guests into your best advocates with FCS Recovery REVO.

Track and document guest complaints and incident recovery processes including escalation, compensation, and follow up.

Features

• Manage voicemails and fax messaging for guests upon check-in and check-out.
• Auto wake-up call and checkout reminder call for individuals or groups in their preferred language
• Ensure accurate and timely room status updates via FCS Voice’s IVR function
• Automate the posting of all minibar transactions via FCS Voice’s IVR function
• Redirect any unassisted calls to a specific extension or department with the auto-attendant function